About Us
We're a hospitality tech SaaS platform helping restaurants, cafes, and multi-site brands run their own online ordering, loyalty, and operations. We're growing quickly across Australia, New Zealand, and the United States, and we're investing heavily in sales to match our product momentum.
Role Overview
We are hiring a Head of Sales to own revenue and build a high-performing sales function. You will lead from the front as a player-coach, refine our go-to-market, and turn our existing traction into a repeatable, scalable sales engine.
This role reports directly to the CEO.
What You Will Own
Revenue: Hit and exceed new ARR and new-logo targets.
Strategy: Define and continuously improve our ICP, segmentation, and outreach strategy.
Process: Standardise our sales process from lead to close, including qualification, discovery, demo, proposal, and handoff.
Pipeline: Own pipeline health, forecasting, and CRM hygiene.
Team: Over time, hire, onboard, and manage a small team of AEs/SDRs.
Coaching: Run weekly 1:1s, deal reviews, and call reviews to improve win rates and deal size.
Channel & Partnerships: Identify and build 1–2 high-leverage partner channels (e.g., POS partners, agencies, resellers) that generate qualified opportunities, with clear volume and revenue targets. Design simple partner structures (referral / rev share), enable partners with collateral, and ensure all activity is tracked in the CRM.
Alignment: Partner with Marketing on lead quality and volume, and with Customer Success on clean handoffs and expansion opportunities.
Feedback loop: Bring structured customer feedback to Product and Leadership to inform roadmap and pricing.
What Success Looks Like in 12 Months
New ARR is meaningfully higher and growing quarter over quarter.
Win rates, deal size, and sales cycle are measured and improving.
A small, productive sales team is in place and ramping.
There is a clear, documented sales playbook that new hires can follow.
At least one partner channel is producing consistent, trackable pipeline (e.g., X qualified opps / month and $Y in new ARR).
Skills & Experience We’re Looking For
You do not need to check every box. We care more about proof you can do the job than perfect credentials.
Strong track record in B2B sales, ideally with a subscription or SaaS product.
Experience owning a sales number and consistently hitting or exceeding targets.
Comfort selling to SMB / owner-operator buyers; you can keep it simple and outcome-focused.
Hands-on experience running full-cycle deals (prospecting to close).
Familiarity with building or improving sales processes, KPIs, and basic reporting.
Comfortable in a fast-moving, founder-led company where things change quickly.
Nice to Have
Experience in restaurant / hospitality tech or adjacent vertical SaaS.
Experience leading or mentoring other reps (formally or informally).
Experience working with channel / referral partners that drive pipeline.