About Bite:
We're a rapidly growing, hospitality-tech start-up.
We currently have over 700 venues using our online ordering app and web ordering technology in Australia and New Zealand. We have big plans to grow, and this means continued expansion in the Australian, New Zealand, and US markets!
We're looking for an ambitious, experienced Product Manager to join our team. You will play a key role in shaping the future of Bite's product offerings by collaborating with cross-functional teams, defining product roadmaps, and ensuring the success of our white-labelled solutions for hospitality businesses.
The Role:
As a Product Manager, you will:
Define and execute the product roadmap in conjunction with the leadership team and founders, based on market trends, customer feedback, and business priorities.
Work closely with engineering, design, sales, and marketing teams to develop new features and enhance existing ones.
Own the end-to-end product lifecycle, from ideation to launch and beyond.
Gather, analyse, and interpret customer insights and usage data to improve the product experience.
Manage and prioritise the product backlog, ensuring alignment with business goals.
Work closely with the Head of Customer Success to ensure bugs and critical issues are addressed in a timely manner, enhancing user satisfaction.
Collaborate with the development team to ensure timely delivery of new features and improvements.
Develop and track key product KPIs to measure success and iterate based on performance.
Conduct competitive analysis to ensure Bite stays ahead in the hospitality-tech space.
Lead cross-functional team discussions and stakeholder meetings to drive alignment and decision-making, working closely with the founders to ensure strategic goals are met.
Key Responsibilities:
Define and refine features that enhance the customer experience.
Work with development to troubleshoot and improve system efficiency.
Develop automation processes to streamline implementation for new venues.
Optimise onboarding and user experience for franchise customers.
Must have experience working with developers, understanding APIs, and managing SaaS products.
Bonus Skills:
Experience in Hospitality-Tech – Familiarity with restaurant operations, POS systems, or online ordering is highly desirable.
AI & Automation Knowledge – An interest in AI-powered features, including automation of menu builds, marketing materials, and user personalisation.
Design Thinking & UX – Ability to make informed decisions about interaction design, user flows, and customer experience improvements.
Data-Driven Decision Making – Strong analytical skills and experience with tools like Google Analytics, Mixpanel, or similar.
Experience in Data Analysis – Highly valued for driving product insights and making strategic decisions.
KPIs & Performance Metrics
Success in this role will be measured based on the following key performance indicators (KPIs):
Feature Delivery & Roadmap Execution – Timeliness and effectiveness in delivering planned features and updates according to the product roadmap.
User Engagement & Adoption – Increase in active users, repeat orders, and retention rates for the platform.
Customer Satisfaction & Issue Resolution – Reduction in reported issues, response times for bug fixes, and improved NPS (Net Promoter Score).
Revenue Impact & Business Growth – Contribution to increased transactions, higher order values, and customer expansion.
Operational Efficiency – Improvements in automation processes, onboarding time for new venues, and system performance enhancements.
Data Utilisation – Effectiveness in leveraging analytics to drive product decisions and improvements.
Other Details:
Hardware: Bite will provide a recent model MacBook Pro for work purposes.
Work Environment: You should have a suitable workspace, including an office chair and desk.
Travel: Occasional travel may be required for team collaboration sessions, with expenses covered by Bite.
Location: Remote.
Start Date: We're aiming to start this role in late February/early March.
If you're passionate about building intuitive and scalable products in the hospitality-tech space, we'd love to hear from you!